Much More than Equity Mining!
A customer drives into your Service Drive for an oil change, a brake job or because a “warning light” came on in his 3 year old car with 50k miles on it. How do you handle this customer? Do you have a plan? Do you know anything about his current car? Do you even know that he’s in your Service Drive? Do you need his trade? (of course you do.) Do you know what you’d offer him in exchange for his current ride?